Support

While we always hope you won't need it, occasionally, you're going to need some help. You've come to the right place!

Help Center

You can visit our Help Center to search for articles related to the app. You will find answers to all the most the common questions we receive about TPE, TPE 3D and our other apps.

Service Status

You can check on the status of the various internet services that our apps use over on our status page:

How to contact us

  • You can send a question directly via the Help button on the lower right hand side of this page
  • You can email us at support@photoephemeris.com
  • You’ll find options within our apps (on the Settings or Help pages) to email us. We encourage you to use this option as it will automatically include key data about which app, version, device and operating system you’re running which will help us address your question faster.

We'll do our best to get back to you as soon as possible, but as we're only a small team, please allow up to 72 hours for us to respond. Sometimes we take long flights or are temporarily off the grid…

Troubleshooting iTunes purchases

If you have any trouble downloading your purchase from the App Store, or have any questions about reinstalling your previously purchased apps (for example, on a new device), please visit iTunes Support.