If you forget your password, you can click the “ Forgot password? ” link on the sign-in page to request a reset email.
- Link to reset your password
Didn’t receive the email?
It may have ended up in your spam or junk mail folder – please check there first.
If you have previously marked any of our emails as spam, then the email service provider will not attempt to deliver new messages (this is to protect the reputation of the sender – spam reports decrease email deliverability). You’ll need to submit a support request to have your email address removed from the suppression list.
If you have your email account configured to require senders to verify their identity prior to delivery, you will need to disable this for emails from crookneckapps.com: as our system is fully automated, we are unable to complete such verification steps (the return inbox is not monitored).
It’s also possible that the server from which the password reset email was sent is temporarily (or even permanently) blocked by your ISP. In this case, waiting a day or two before requesting another password reset will probably work, as the IP addresses of our servers are typically changed every 24 hours. Some email providers (especially Yahoo or Verizon, it seems) regularly defer accepting emails based on user complaints and spam reports. Usually the email is delivered after a delay of a few hours.
If you’re not receiving the email and haven’t found it in your spam folder, open a support request and we can investigate further. You can read more about email blocks here.
Complete the reset
To reset your password, once you receive the email, click the link shown below within two hours of requesting the reset. The link is only valid for two hours for security reasons.
This will take you to the password reset page where you can confirm your email (it must match the address you used to request the password reset) and choose a new password:
If you don’t see the ‘Choose a new password’ page after clicking the link, please try again.
Resetting your password on an iOS device
If you are using an iOS device, tap “ Forgot password? ” and the system will send an email to the address you entered with instructions on how to reset your password.
