Occasionally you may find certain saved locations appear not to synchronise across devices or between TPE (The Photographer’s Ephemeris) Web and the iOS apps. This is typically due to differences in the system clocks between devices.
Here are some simple steps to try to resolve this issue.
Make a backup
First, create a backup of your saved locations on each affected device and keep it in a safe place. You shouldn’t need these, but it’s always best to have a backup at hand.
For TPE Web, this is done as follows:
See this post for details on exporting from TPE for iOS.
Synchronise locations on each device
Next, on each affected device, synchronise locations using the synchronise button on the locations page in either TPE for iOS or TPE Web. Synchronisation happens automatically on TPE Web, but you can still trigger it manually.
This will ensure that your locations are at least synchronised to the server. You should verify that each location has been synchronised to the server by checking for the presence of a cloud icon next to the location:
Clean your locations
Cleaning locations removes locations from the local device but not from the server. It also resets the “ last synchronised ” date/time. Signing out of your account automatically completes this process. But you can also complete it manually on iOS as described below.
Note: On TPE for iOS, cleaning locations does not delete anything on the device that was not already synchronised to the server. This does not apply to the web app.
For TPE Web, you can clean locations as shown below:
In TPE for iOS, go to Settings, scroll down to the Locations section and choose Clear synchronised data…:
Re-synchronise on each device
Finally, on each device Synchronise locations. This should resolve the issue and all locations should appear on all devices.
Still having trouble?
If you’re still having trouble, please open a support request. Be sure to include specific examples of locations that are missing from your device or are out of date so we can check them on the server first.
Screenshots are always helpful for troubleshooting, so include those if possible.
